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AR Billing Call Center Representative

Company Name:
Professional Community Management
Location: Lake Forest, CA
Professional Community Management of CA, Inc. (PCM) is seeking a Full Time A/R Billing Call Center Representative to join our growing team. Under moderate supervision, work directly with customer inquires/disputes within a call center environment Must be flexible to work overtime as needed.
Essential Duties and Responsibilities :
Ability to communicate efficiently and effectively with customers
Able to handle inbound/outbound calls averaging 150 per day relating to customer account inquiries &/or disputes
Account reconciliation
Able to recognize when there is a need for special payment arrangements
Performing all functions of Accounts Receivable duties
Complete special projects as assigned
Respond to customer e-mails and correspondence.
Qualifications :
Minimum of two (2) years of Accounts Receivable or Call Center experience.
2 years general college course work or work related experience.
Microsoft Outlook, Word, Excel, Windows and Laser Fiche 6.0.
Accounting software knowledge of AS400 a plus.
Must be able to organize, prioritize and complete tasks independently
Written and Verbal communication skills in English
Ability to establish and maintain effective team-working relationships
Ability to work overtime hours as needed
We offer an excellent working environment, competitive compensation and great benefits. For full-time employees, our benefits include: medical, dental, life insurance, 401(k), paid holidays, vacation and sick leave. Principals only, no third party vendors Professional Community Management is an Equal Opportunity Employer

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